Description
Position Summary
The Customer Service Data Entry Assistant provides vital administrative support to the Customer Service department. This role focuses on accurate data entry, file organization, document uploading, customer file maintenance, and general administrative assistance. The position helps ensure smooth workflow, timely processing of information, and reliable support for various projects and customer service operations.
Customer Service Support
- Accurately enter customer information, pricing updates, and order data into internal systems.
- Help maintain and update customer files, ensuring accuracy and completeness.
- Assist with uploading and organizing customer documents, reports, and shipment confirmations.
- Provide basic support in responding to customer inquiries by preparing information for Customer Service Coordinators.
- Help prepare customer communication materials, such as confirmation emails or documentation packets.
Data Entry & File Management
- Enter data into spreadsheets, tables, and shared files with a high level of accuracy.
- Organize digital folders and ensure documents are stored according to internal naming conventions.
- Perform routine audits to ensure files, reports, and customer information are current.
- Assist with generating simple daily, weekly, or monthly data reports as directed.
Order & Shipping Coordination Support
- Upload order files, packing lists, and shipping documents for Customer Service Coordinators.
- Assist with tracking order status and updating internal spreadsheets.
- Prepare files needed for shipping carriers such as FedEx, UPS, or USPS.
Cross Department Assistance
- Provide administrative support for special projects in HR, Customer Service, and Operations.
- Assist in gathering information and preparing documents needed for department meetings.
- Support efficiency improvements by keeping records organized and easily accessible.
Requirements
Qualifications & Experience
- 1–2 years of administrative, data entry, customer service, or clerical experience.
- Strong attention to detail, accuracy, and organization.
- Ability to manage multiple tasks, prioritize effectively, and meet deadlines.
- Comfortable working in a fast-paced, team-oriented environment.
- Proficiency in Microsoft Office (Excel, Outlook) and general computer systems.
- Excellent written and verbal communication skills.
- Willingness to learn new systems and adapt to changing department needs.
Work Environment & Physical Requirements
- Standard office environment with extended periods of computer work.
- Occasional lifting of boxes or files (up to 25 lbs).
- May require repetitive motions such as typing, scanning, and document handling.
- Regular business hours with possible overtime during busy periods.
Description
Production Technician
Department: Shipping
Reports To: Shipping Supervisor
FLSA Status: Non-Exempt
POSITION SUMMARY
This position prepares, packages, and ships live animal products and biological control agents according to strict quality standards. The role ensures timely and accurate shipments while maintaining cold-room inventory and supporting warehouse operations.
ESSENTIAL DUTIES AND RESPONSIBILITIES
· Prepare domestic and international shipments according to SOPs and regulations.
· Ship packages through USPS, UPS, and FedEx systems, closing and importing manifests.
· Build specialty shipping boxes for international and special orders.
· Package live insect and biological products to maintain temperature and quality.
· Prepare and ship products such as Lacewing, Trichogramma, Mites, and others.
· Maintain packaging manuals and update protocols as needed.
· Organize and rotate cold-room inventory and maintain accurate counts.
· Assist with in-house product preparation such as larval bottles and cards.
· Operate forklifts and unload stock deliveries when needed.
· Support other shipping stations and departments as required.
· Maintain cleanliness and organization in warehouse areas.
· Dispose of expired materials according to SOPs.
· Other duties as assigned.
WORK ENVIRONMENT & PHYSICAL REQUIREMENTS
· Work in fast-paced warehouse and shipping environments.
· Ability to lift up to 50 lbs and stand for extended periods.
· Exposure to cold-room conditions and live biological materials.
· Operate forklifts with provided training if not certified.
QUALIFICATIONS & EXPERIENCE
· Previous experience in shipping, logistics, or warehouse operations preferred.
· Ability to follow detailed instructions and SOPs with accuracy.
· Comfortable working with live and temperature-sensitive products.
· Strong attention to detail and organizational skills.
· Forklift certification preferred; training provided if needed.
Requirements
Description
Production Technician (Temp to Hire)
Department: Biological Production
Reports To: Production Supervisor or Operations Manager
Location: Bella Vista
FLSA Status: Non-Exempt
Position Summary:
The Production Technician – Insect Production supports the rearing, harvesting, quality control, and packaging of beneficial insects and mites used in biological pest control. This role is essential to maintaining high standards of organism health, environmental cleanliness, and production accuracy. The ideal candidate is detail-oriented, comfortable working with live organisms, and committed to contributing to sustainable agriculture practices.
Key Responsibilities:
- Assist in the propagation and rearing of beneficial insects and mites according to company protocols
- Monitor insect life cycles, growth stages, and environmental conditions to ensure healthy production
- Perform tasks such as feeding, harvesting, sorting, and transferring live insects with precision and care
- Prepare, package, and label live insect shipments for customer delivery in accordance with quality and safety standards
- Record production data accurately, including batch numbers, quantities, and developmental observations
- Conduct routine cleaning and sanitization of production areas, equipment, and workstations to prevent contamination
- Follow biosecurity and safety protocols strictly, including proper use of personal protective equipment (PPE)
- Communicate any anomalies in insect behavior, health, or facility conditions to supervisors promptly
- Support cross-functional tasks including inventory management, supply restocking, and minor facility maintenance
- Participate in training and continuous improvement initiatives as directed
Qualifications:
- High school diploma or equivalent required
- Prior experience in agriculture, entomology, greenhouse operations, lab work, or animal husbandry preferred
- Comfort working in environments with live insects and organic material
- Ability to follow detailed protocols and maintain accurate records
- Fine motor skills and the ability to handle delicate tasks with precision
- Ability to work in warm or humid environments typical of insect rearing facilities
- Ability to lift up to 30 lbs and stand for extended periods
- Dependable, organized, and capable of working independently or as part of a small team
Work Environment:
- Work is conducted in controlled environments such as greenhouses, insectaries, or rearing rooms
- Regular exposure to high humidity, variable temperatures, and live insect populations
- Use of PPE such as gloves, lab coats, and hairnets may be required
- Flexible scheduling may be necessary during peak production seasons
Physical Demands:
- Ability to stand for extended periods of time during rearing and production tasks
- Manual dexterity to handle small and delicate insects with care
- Ability to lift, push, or pull up to 50 pounds regularly
- Frequent bending, reaching, and repetitive hand movements
- Comfort working in high-humidity and variable-temperature environments typical of insect rearing facilities
- Use of ladders or step stools as needed to access equipment or materials